Terms and Conditions

Subject to Terms and Conditions

We reserve the right to amend driving lessons if we are unable to keep the appointment in the event of pre-booked driving tests, mechanical breakdown, sickness, pre-booked holidays or due to immovable traffic. Lessons will be conveyed verbally in detail before making any lesson booking.
Please telephone or email our Driving School if you have not received a response from us, or if for any reason we have not been able to make contact with you within 5 working days of making your online payment.
At least 48 hours notice is requested to cancel pre-booked driving lessons, or you may be required to pay for late cancellations.
Repeated cancellation will lead to the suspension of your training course and removal of the account.
Before booking practical Driving Tests, an ADI reference number will be supplied to confirm the readiness of the student driver's ability for test and for use of the Driving School vehicles. A minimum of one 2-hour lesson per week is required for eligibility of driving test bookings. If you are deemed unprepared for the driving test, you will be required to take additional lessons before taking the test in order to use the Driving School vehicle for the test. It is the student's responsibility to ensure that they book and complete the necessary lessons in advance.

Terms and Conditions

Highlights

• Lesson Cancellation Policy: 48 hours notice is required. If you cannot make a lesson, please notify Paul via text, WhatsApp, or phone at least 48 hours before your lesson. In case of emergencies within 48 hours, call Paul directly, at which point the lesson may be rescheduled at his discretion.
• Driving Test Bookings: Your driving test requires at least a 2-hour lesson booking. When you book your practical driving test, Paul will reserve 2 hours for you. This must be paid in full at least 48 hours before your test day.
• Driving Test Eligibility: A minimum of one 2-hour lesson per week is required in the weeks leading up to your driving test booking. Please contact Paul to discuss your readiness for the driving test prior to booking.
• Driving Test Cancellation Policy: Test cancellations must be made at least 10 working days (excluding weekends and bank holidays) before the test date. If you cancel with less notice, you will be charged for the 2-hour lesson booked for the test. If you fail to attend the test, you will also be charged for the 2-hour lesson booked for the test.
• Punctuality: If you are going to be late, please inform Paul as soon as possible.

Full Terms & Conditions

Introduction

The following terms and conditions represent the basis upon which The Driving Instructor and The Driving School (Paul Gherghel and their driving school) offer driving lessons and courses to you (the student).
Please note, The Driving School is independently owned and operated; thus, the contract for service is between you and The Driving Instructor.

1. General Conduct
   The Driving Instructor will be courteous, polite, tidy, and punctual, and will behave in a professional and ethical manner at all times. The training car will be well maintained, clean, and tidy (weather permitting), fitted with dual-controls, and fully insured for tuition. The instructor will not smoke in the car or use your lesson time for other business without your permission.
2. Qualifications
   The Driving Instructor is legally authorised to give driving tuition in the UK by the Driver and Vehicle Standards Agency (DVSA).
3. Driving Licence and Eyesight
   You must hold a current, valid driving licence (provisional or full), which must be produced on or before your first lesson. You must provide a licence check code prior to your first lesson. You must also be able to read a number plate at 20.5 metres (with glasses/contact lenses if needed) and wear them for every lesson if required.
4. Safety, Comfort, and Wellbeing
   Please wear suitable footwear and clothing. Act responsibly and give your full attention to driving. If anything distracts you or makes you uncomfortable, inform the instructor.
   In emergencies, follow the instructor’s instructions and allow them to take control if needed. The Driving Instructor may also need to make use of the dual controls (i.e. brake and or clutch pedals) and thus override your use of them. As soon as it is safe to do so he will advise you of why actions were necessary and help you to calm down if required. Any subsequent discussion will focus on what can be learnt rather than who was to blame.
   It is important you act responsibly at all times and give your undivided attention to the driving task at hand. Should anything be distracting you during your lesson it is important that you make me aware of this fact even if it is something The Driving Instructor is doing. Similarly if you are feeling uncomfortable or uneasy about any driving task please let The Driving Instructor know. The Driving Instructor will be grateful for your feedback and The Driving Instructor will think no less of you for doing this.
   The instructor will always act calmly and professionally.
   Inform the instructor of any medication or condition that may affect your driving. The instructor may terminate a lesson if you are unfit to drive due to illness, injury, or medication. If you are unable to continue, the instructor will arrange for you to be taken home safely.
5. Driving Under the Influence
   Lessons may be cancelled if you are suspected to be under the influence of drugs or alcohol. The full lesson fee will be charged in such cases.
6. Lesson Postponement
   You may lose or be required to pay for lessons cancelled without 48 hours notice. The instructor may postpone lessons due to unsafe conditions. No charge applies if you cancel with at least 48 hours notice.
7. Punctuality
   Be punctual for lessons. The instructor will wait up to 15 minutes before the lesson is considered forfeited. If the instructor is late, the time will be made up. Record all appointments in your TotalDrive App.
8. Payments
   Lesson fees are charged per hour or as part of a package. Payment is required in advance by cash, card, or bank transfer. Receipts will be provided. Fees may change without notice, but not for already paid lessons.
9. The Driving Test
   Tests can be booked by you or the instructor. Test bookings take priority over lessons. Notify the instructor before booking a test to ensure car availability. A 2-hour rate is required at least 48 hours before your test. The instructor may withhold the car if your driving is unsafe. DVSA requires three working days notice for test cancellations.
   Check with the Driving Instructor before booking a test to ensure the car is available at the required date and time.
   The Driving Instructor reserves the right to withhold the use of the Driving School vehicle for the driving test if they believe your driving is unsafe or not up to the required standard. If you are not ready for the driving test, you will be required to take additional lessons before taking the test in order to use the Driving School vehicle for the test. Test cancellations must be made at least TEN working days (excluding weekends and bank holidays) before the test date. If you cancel with less notice, you will be charged for the 2-hour lesson booked for the test. If you fail to attend the test, you will also be charged for the 2-hour lesson booked for the test.
10. Complaints
    Please give the instructor the opportunity to resolve any complaints first. Do not let issues linger, feedback is important for improvement and helps us maintain high standards. If you have a complaint, please contact the instructor directly.
11. Your Statutory Rights
    Nothing in these terms affects your statutory rights. The instructor is obliged to provide services fit for purpose. For more information, contact Trading Standards or Citizens Advice.